Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Hammersmith
At Flowers Hammersmith, we take pride in offering the freshest blooms to our local community. As a trusted Hammersmith florist serving both households and local businesses, your satisfaction is our top priority. Every bouquet we deliver is backed by our Fresh Flowers Guarantee—ensuring your flowers arrive in pristine condition and maintain their beauty for as long as possible.
Damaged-On-Arrival Policy
Your flowers should arrive fresh and beautifully arranged. In the unlikely event your flowers are damaged during transit or arrive in poor condition, please notify us on the day of delivery. We recommend taking a clear photograph of the affected flowers and packaging to help us resolve the matter quickly. Our team is dedicated to ensuring a swift and satisfactory outcome for all our valued Hammersmith customers.
Freshness Window
Our flowers are sourced daily and designed to offer a vase life of at least 5 days from the date of delivery, when cared for as instructed. Should you find your flowers do not meet our freshness standards within this window, please get in touch so we can make it right. Your feedback is vital to maintaining our fresh flowers guarantee in the Hammersmith area.
Refund & Replacement Options
Should your flowers arrive in unsatisfactory condition or fail to meet our freshness guarantee, we offer both refund and replacement options:
- Replacement: We will arrange a prompt delivery of a new bouquet at the earliest convenience, tailored to your original order.
- Refund: If a replacement is not a suitable solution, we can process a full or partial refund based on the nature of the issue.
To help us process your request efficiently, please provide order details and supporting photos as soon as possible after delivery. We handle every case individually, with a commitment to fairness and prompt resolution.
Complaints Process
Your experience with Flowers Hammersmith matters to us. If you have any concerns, whether it’s about delivery, product quality, or our service, we invite you to share your feedback. Our complaints process is straightforward:
- Contact us with your order details and a description of your concern.
- We will acknowledge your complaint as soon as possible and investigate thoroughly.
- A member of our Hammersmith team will keep you updated and aim to resolve your complaint within 48 hours.
We are committed to always finding a fair solution and using your feedback to improve our service for all our local customers.
Your Trusted Local Hammersmith Florist
Thank you for choosing Flowers Hammersmith. Our reputation is built on reliability, integrity, and the highest standards of floral freshness. Whether you are sending flowers to a loved one or brightening up your business premises, you can trust us to deliver on our promise. We welcome feedback from all our Hammersmith neighbours and look forward to serving you again.
