Essential Flower Delivery Terms for Hammersmith Orders

Online Flower Delivery Terms & Conditions – Flowers Hammersmith

Introduction

Welcome to Flowers Hammersmith. These Terms and Conditions (“Terms”) govern the use of our website and your ordering of flowers, arrangements, and related products (“Products”) for online delivery in Hammersmith and surrounding areas. By placing an order through our website, you agree to be bound by these Terms, which are designed to ensure a clear and transparent relationship between you, the customer, and Flowers Hammersmith (“we”, “us”, or “our”). Please read them carefully before purchasing.

1. Scope and Applicability

These Terms apply to all customers who place orders with Flowers Hammersmith for online flower delivery in Hammersmith and nearby areas. The Terms are in accordance with UK consumer law and are in addition to your statutory rights as a consumer.

2. The Order Process

2.1 All orders must be placed through our official website by following the checkout process. You must ensure that all the details you provide are accurate, complete and current to avoid any delays or issues with delivery.

2.2 When placing an order, you confirm your understanding that:

The images shown are indicative. As flowers are natural products, variations in colour, size or bouquet arrangement may occur.
Availability of specific flowers or arrangements may be subject to seasonal supply or unexpected stock limitations. In such cases, we reserve the right to substitute with similar products of equal or greater value.
The pricing displayed on our website at the time of your order is the amount you will be charged, plus applicable delivery fees.

2.3 Once your order is submitted and payment has been authorised, you will receive an order confirmation email detailing your selection. Please review this carefully and contact us immediately if any details are incorrect. Non-receipt of an order confirmation may be due to spam filtering or incorrect contact details; this does not affect the formation of a contract.

3. Payments

3.1 Payment for orders must be made in full at the time of ordering. We accept a variety of secure payment methods as listed on our website's checkout page, including generally accepted credit and debit cards, and other online payment services. Payment must clear before your order will be processed and delivered.

3.2 All prices are shown in Pounds Sterling (£) and are inclusive of VAT (where applicable).

3.3 Should your payment not process correctly or be declined, your order will be cancelled, and you will be notified accordingly. No Products will be shipped or delivered until full payment is received.

3.4 Discount codes or promotional offers, if available, must be applied at the time of ordering and cannot be applied retrospectively.

4. Delivery

4.1 Flowers Hammersmith offers delivery within Hammersmith and select surrounding areas. On the checkout page, you are required to enter accurate recipient information including the full delivery address and recipient contact details. Please ensure you provide instructions for access if necessary (e.g., building entry codes). We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete information provided by you.

4.2 Delivery timescales may vary depending on daily order volume, weather conditions, and stock availability. While we make every effort to accommodate your requested delivery date and time, these are not guaranteed unless explicitly specified as part of a premium delivery service.

4.3 In the event that no one is available to collect the delivery, we will leave the bouquet in a safe place or with a neighbour, where appropriate, and notify you of this action. If neither option is available, we will attempt redelivery or arrange alternative solutions at our discretion. Additional charges may apply for reattempted deliveries.

5. Cancellations and Amendments

5.1 Orders may be cancelled or amended prior to dispatch. Due to the perishable nature of flowers, cancellation requests after dispatch may not be possible. If you wish to cancel your order, please contact us as soon as possible. Where cancellation is accepted, any payment made will be refunded to your original payment method.

5.2 Should you need to amend your order, contact us immediately. We will try our best to accommodate requests, but amendments cannot be guaranteed once the preparation process has commenced, especially during busy periods or for same-day delivery options.

5.3 For non-perishable items, you may be entitled to rights under the Consumer Contracts Regulations (2013). Return and refund policies for non-perishable goods will be provided at the point of sale, where applicable.

6. Returns, Refunds, and Complaints

6.1 We take pride in the freshness and quality of our flowers. If you are dissatisfied with your order, please contact us within 24 hours of receipt, providing photographic evidence where possible. We will investigate each complaint and, if appropriate, provide a replacement or refund at our sole discretion.

6.2 Due to the perishable nature of our Products, you are not entitled to a legal ‘cooling-off’ period or standard return rights for fresh flowers. Refunds or replacements will be issued only in cases of confirmed defects, damage in transit, or delivery errors directly attributable to Flowers Hammersmith.

6.3 For non-perishable items, standard return and refund rights apply in line with UK consumer legislation. Directions for returns will be provided as required.

7. Our Liability

7.1 Our liability for any losses, damage, or injury you may suffer as a result of your use of our website or ordering our Products is strictly limited to the purchase price of the Products you ordered.

7.2 Flowers Hammersmith does not accept responsibility for delays, non-deliveries, or other failures caused by incorrect or incomplete delivery information, events outside our reasonable control (force majeure), or for any consequential loss.

7.3 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or other liabilities which may not be restricted under UK law.

8. Force Majeure

8.1 We shall not be liable for any delay or failure in performing our obligations where such failure is a result of events outside our reasonable control, including but not limited to natural disasters, strikes, pandemics, government restrictions, transport disruptions, or supply chain issues.

9. Intellectual Property

9.1 All content on our website, such as photographs, designs, text, and graphics, is the intellectual property of Flowers Hammersmith or used under licence. You must not copy, reproduce or use any of our content without our express permission.

10. Privacy and Personal Data Protection

10.1 Your privacy and data security are important to us. We collect, use, and store your personal information in accordance with our Privacy Policy and applicable UK data protection legislation. We will never sell or share your details with third parties except as necessary to process your order or where required by law.

11. Governing Law and Jurisdiction

11.1 These Terms and any disputes arising in connection with them are governed by the laws of England and Wales. You and we agree to submit to the exclusive jurisdiction of the courts of England and Wales regarding any claim or matter arising under these Terms.

12. Amendments to These Terms

12.1 Flowers Hammersmith reserves the right to modify or update these Terms at any time, effective upon posting the revised Terms on our website. You are responsible for reviewing the Terms on each occasion you access or use our website and are bound by the current version in force at the time of your order.

13. Severability

13.1 If any part of these Terms is found to be invalid, unlawful, or unenforceable for any reason, this will not affect the validity and enforceability of the remaining Terms.

14. Customer Service and Further Information

14.1 Our team is committed to providing a high standard of service across Hammersmith and neighbouring areas. Should you have any questions, comments, or require clarification regarding these Terms or any aspect of our service, please refer to the contact section on our website.

15. Coverage Notice

15.1 Please note: These Terms & Conditions apply to all orders placed for online flower delivery in Hammersmith and the surrounding districts. By purchasing from Flowers Hammersmith, you agree to be subject to these Terms, regardless of your individual location within our coverage area.

These Terms were last updated in June 2024.